Description: This second session in the series examines responses to the changing workplace landscape from outside the insurance industry. Using a question-and-answer approach with our panelists, this session focuses on practical approaches to identifying new opportunities, and ways in which traditional products and sales channels are changing to meet emerging needs. Compared with other vertical financial services, the life insurance industry has a very low level of 'touch' with its customers. Communication with customers is often limited to the annual mailing of premium invoices. Wellness platforms offer life insurers a means to increase customer engagement, building stronger brand affinity and improving persistency. Life insurers can also leverage customer data collected through the wellness platform to streamline the underwriting process for cross-sales, increasing volume and efficiency.

Description: This session lays the foundation for understanding the current workplace landscape and expected changes over the next generation, including the new gig economy. The material will provide an understanding of the relationship between the workplace and insurance, beginning with a macro view of the job market of the future: which jobs are growing, which are shrinking, and which are likely to be completely replaced by technology? The overview includes a brief presentation of Munich Re's research on the changing landscape and the effect on worker well-being and finance.

Description: This third session in the Munich Re series continues with an exploration of responses to the changing workplace landscape from those inside the industry. The presenters will focus on practical approaches to identifying new opportunities, and on ways in which traditional products and sales channels are changing to meet emerging needs. Are voluntary benefits still relevant? Yes, but they are changing. While the first session provided an overview of the future workplace, this session will provide an overview of the current and evolving voluntary benefits market. Sales processes and products will be challenged to change to keep up with the new workplace dynamic. The presenters share strategies for developing products and sales channels that are robust and flexible enough to address evolving customer needs.